A Systems View Across Time and Space
Political strategies | |
• Favor representatives visits to establish direct relationships with medical specialists and key actors; • Emphasize the incremental benefit harbored by the technology; • Group together as an association to make unified claims; • Lobby for funding, promoting innovation, and proposing new ways to reach the main users of the technology. | |
In reaction to | |
A new set of rules • The context of bureaucratization and current budget restriction complicated, codified and institutionalized exchanges between actors; • A new set of rules has emerged; • There is a large difference concerning the latitude and the freedom of agency between managers and appraisers, as well as medical specialists. | |
An increasing number of actors • “It can be difficult to explain something very complex in a short message to an increasing number of different actors”; • Efforts are increasingly targeted towards medical specialists, while less informative information (and therefore, less technical features) is provided to the other actors involved in the acquisition process. | |
A misalignment of goals • The need has to be clearly identified by purchasers and it has to coincides perfectly with the technological offer; • “The champion is frustrated, because he says we do not understand and yet we have needs; the industry is frustrated because it has a champion, and does not understand why it’s not working; managers are frustrated because they would like to try it but they need more information”; • “Administrators do not take the patient’s health into account because they rely only on their annual budget”; • Resistance to change may be much greater than the simple fear towards newness found in the target users of the new technology; • “Even though we have this study and had the money to do it people must still be prepared to use and pay for it.” | |
A complex bureaucratic hierarchy • “People have new positions in newly recreated decision-making bodies that were not even there when the initial decisions were taken; the latter cast doubt on decisions that have been taken before.” |