TY - JOUR AU - Zouari, Ghazi AU - Abdelhedi, Marwa PY - 2021 DA - 2021/02/26 TI - Customer satisfaction in the digital era: evidence from Islamic banking JO - Journal of Innovation and Entrepreneurship SP - 9 VL - 10 IS - 1 AB - Based upon an extended SERVQUAL model, this paper attempts to contribute to the Islamic banking literature by examining the impact of digitalization, as a service quality dimension, on customer satisfaction. SN - 2192-5372 UR - https://doi.org/10.1186/s13731-021-00151-x DO - 10.1186/s13731-021-00151-x ID - Zouari2021 ER -