A Systems View Across Time and Space
From: Customer satisfaction in the digital era: evidence from Islamic banking
Variable | Average mean |
---|---|
Compliance | 3.45 |
Assurance | 3.94 |
Reliability | 3.66 |
Tangibles | 4.06 |
Empathy | 3.53 |
Responsiveness | 3.61 |
Digitalization | 3.54 |
Satisfaction | 3.44 |