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Table 7 Relationships between service quality factors and satisfaction

From: Customer satisfaction in the digital era: evidence from Islamic banking

  Beta weights t student
Confidence 0.376*** 4.850
Human Skills 0.297*** 4.127
Compliance 0.207*** 3.895
Digitalization 0.190*** 3.414
Tangibles − 0.029 − 0.485
R2
adjusted R2
Fisher’s value
0.683
0.671
59.91***
Notes: Dependent variable: satisfaction. **Significant (p < 0.05); ***significant (p < 0.01)