A Systems View Across Time and Space
Table 7 Relationships between service quality factors and satisfaction
From: Customer satisfaction in the digital era: evidence from Islamic banking
| Â | Beta weights | t student |
|---|---|---|
Confidence | 0.376*** | 4.850 |
Human Skills | 0.297*** | 4.127 |
Compliance | 0.207*** | 3.895 |
Digitalization | 0.190*** | 3.414 |
Tangibles | − 0.029 | − 0.485 |
R2 adjusted R2 Fisher’s value | 0.683 0.671 59.91*** | |
Notes: Dependent variable: satisfaction. **Significant (p < 0.05); ***significant (p < 0.01) | ||