A Systems View Across Time and Space
From: Student satisfaction survey: a key for quality improvement in the higher education institution
No. | Questions related to parameter | Excellent | Very good | Good | Average | Poor |
---|---|---|---|---|---|---|
Weightage | 5 | 4 | 3 | 2 | 1 | |
1 | Admission procedure followed | 9% | 24% | 40% | 20% | 7% |
2 | Clarity of notices and guidelines | 11% | 29% | 41% | 17% | 3% |
3 | Teaching staff approachability | 27% | 38% | 29% | 5% | 1% |
4 | Promptness in office service | 8% | 20% | 40% | 23% | 9% |
5 | Fairness and transparency in rules | 16% | 35% | 36% | 9% | 4% |
6 | Financial support given to needy | 8% | 23% | 44% | 20% | 6% |
7 | General discipline in the college | 22% | 35% | 35% | 7% | 2% |
8 | Gender equality | 30% | 36% | 28% | 6% | 1% |
9 | Security provided in campus | 16% | 35% | 38% | 9% | 3% |
10 | College schedule (exams and other) | 13% | 28% | 40% | 15% | 5% |
11 | Library collection (books and other) | 23% | 35% | 31% | 9% | 2% |
12 | Library staff approachability | 20% | 35% | 35% | 9% | 2% |
13 | Promptness in library service | 20% | 30% | 38% | 11% | 2% |
14 | Library and reading room facility | 22% | 35% | 30% | 11% | 3% |
15 | College web site | 9% | 25% | 36% | 19% | 11% |
16 | Internet facility (E-resource center) | 7% | 19% | 30% | 24% | 19% |
17 | Classrooms, labs, computers etc. | 12% | 26% | 38% | 19% | 5% |
18 | Forum hall and AV room | 12% | 28% | 43% | 12% | 5% |
19 | Sports facilities (ground/gymkhana) | 9% | 22% | 39% | 20% | 11% |
20 | Common room facility | 3% | 15% | 35% | 25% | 22% |
21 | Canteen facility | 4% | 11% | 28% | 31% | 27% |
22 | Wash rooms | 4% | 14% | 37% | 26% | 18% |
23 | Safe drinking water | 7% | 18% | 39% | 25% | 11% |
24 | Emergency medical help | 7% | 22% | 48% | 17% | 6% |
25 | Amenities for physically challenged | 13% | 35% | 39% | 11% | 2% |
26 | Hostel facility | 3% | 13% | 49% | 19% | 16% |
27 | Quality of knowledge imparted | 32% | 40% | 24% | 4% | 1% |
28 | Activities of department associations | 15% | 26% | 43% | 13% | 3% |
29 | Mentoring by class coordinators | 20% | 30% | 39% | 9% | 3% |
30 | Career guidance provided | 19% | 35% | 33% | 8% | 4% |
31 | Placement support | 17% | 23% | 34% | 15% | 11% |
32 | Soft skill guidance provided | 11% | 26% | 37% | 18% | 8% |
33 | Counseling cell | 7% | 24% | 48% | 15% | 6% |
34 | Fairness in conduct of exam | 22% | 37% | 33% | 7% | 2% |
35 | Result declaration | 12% | 32% | 40% | 13% | 3% |
36 | Cultural activities (forum time) | 28% | 32% | 27% | 10% | 3% |
37 | Sports and trekking club activities | 15% | 24% | 39% | 17% | 5% |
38 | Activities by NSS, outreach cell | 9% | 24% | 43% | 19% | 5% |
39 | External linkages | 6% | 16% | 29% | 23% | 26% |
40 | Support for cultural activities | 11% | 25% | 40% | 18% | 6% |
41 | Social activities conducted | 13% | 34% | 42% | 10% | 2% |