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A Systems View Across Time and Space

Table 1 Responses obtained from the students on 5-point scale

From: Student satisfaction survey: a key for quality improvement in the higher education institution

No.

Questions related to parameter

Excellent

Very good

Good

Average

Poor

Weightage

5

4

3

2

1

1

Admission procedure followed

9%

24%

40%

20%

7%

2

Clarity of notices and guidelines

11%

29%

41%

17%

3%

3

Teaching staff approachability

27%

38%

29%

5%

1%

4

Promptness in office service

8%

20%

40%

23%

9%

5

Fairness and transparency in rules

16%

35%

36%

9%

4%

6

Financial support given to needy

8%

23%

44%

20%

6%

7

General discipline in the college

22%

35%

35%

7%

2%

8

Gender equality

30%

36%

28%

6%

1%

9

Security provided in campus

16%

35%

38%

9%

3%

10

College schedule (exams and other)

13%

28%

40%

15%

5%

11

Library collection (books and other)

23%

35%

31%

9%

2%

12

Library staff approachability

20%

35%

35%

9%

2%

13

Promptness in library service

20%

30%

38%

11%

2%

14

Library and reading room facility

22%

35%

30%

11%

3%

15

College web site

9%

25%

36%

19%

11%

16

Internet facility (E-resource center)

7%

19%

30%

24%

19%

17

Classrooms, labs, computers etc.

12%

26%

38%

19%

5%

18

Forum hall and AV room

12%

28%

43%

12%

5%

19

Sports facilities (ground/gymkhana)

9%

22%

39%

20%

11%

20

Common room facility

3%

15%

35%

25%

22%

21

Canteen facility

4%

11%

28%

31%

27%

22

Wash rooms

4%

14%

37%

26%

18%

23

Safe drinking water

7%

18%

39%

25%

11%

24

Emergency medical help

7%

22%

48%

17%

6%

25

Amenities for physically challenged

13%

35%

39%

11%

2%

26

Hostel facility

3%

13%

49%

19%

16%

27

Quality of knowledge imparted

32%

40%

24%

4%

1%

28

Activities of department associations

15%

26%

43%

13%

3%

29

Mentoring by class coordinators

20%

30%

39%

9%

3%

30

Career guidance provided

19%

35%

33%

8%

4%

31

Placement support

17%

23%

34%

15%

11%

32

Soft skill guidance provided

11%

26%

37%

18%

8%

33

Counseling cell

7%

24%

48%

15%

6%

34

Fairness in conduct of exam

22%

37%

33%

7%

2%

35

Result declaration

12%

32%

40%

13%

3%

36

Cultural activities (forum time)

28%

32%

27%

10%

3%

37

Sports and trekking club activities

15%

24%

39%

17%

5%

38

Activities by NSS, outreach cell

9%

24%

43%

19%

5%

39

External linkages

6%

16%

29%

23%

26%

40

Support for cultural activities

11%

25%

40%

18%

6%

41

Social activities conducted

13%

34%

42%

10%

2%