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A Systems View Across Time and Space

Table 3 Responses obtained to find quality and effectiveness of library services

From: Student satisfaction survey: a key for quality improvement in the higher education institution

Q. No.

Questions

Excellent

Very good

Good

Average

Poor

Weightage

5

4

3

2

1

1

Collection of library books

23%

35%

31%

9%

2%

2

Library staff approachability

20%

35%

35%

9%

2%

3

Promptness in library service

20%

30%

38%

11%

2%

4

Library and reading room facility

22%

35%

30%

11%

3%

5

College web site

9%

25%

36%

19%

11%

6

Internet facility (E-resource center

7%

19%

30%

24%

19%