Enhancing financial performance of the banks: the role of customer response and operations management

Journal of Innovation and Entrepreneurship

A Systems View Across Time and Space

Table 3 Rotated factor for operations management

Items no:	Component
The process instructions are standardized and documented	0.742
The process instructions are well understood by the staff	0.813
Production processes are designed to reduce employee error opportunities	0.768
Checks are performed regularly to ensure that high-quality products and services are provided	0.883
We emphasize the continuous improvement of quality in all business processes	0.722
Total Variance Explained	62.068
Kaiser–Meyer–Olkin(KMO)	0.797
Bartlett's Test of Sphericity	116.636

Factor analysis on operational management exploratory factor analysis has done on operational management; five elements were involved in the process. The total variance explained by these elements has 62.068, and the KMO scoured 0.797 The superior loading was (Checks are performed regularly to ensure that high-quality products and services are provided 0.883)