A Systems View Across Time and Space
From: Customer engagement design during the COVID 19 pandemic, mutual trust and intelligent automation: a conceptual perspective
Construct
Number of items
References
Mutual trust
3 items
Bagozzi and Dholakia (2006)
Cummings and Bromiley (1996)
Customer engagement
16 items
Cheung et al. (2011)
Corporate communication
22 items
Guofeng and al. (2020)
