A Systems View Across Time and Space
Indicators | CU | CO | TO | NO | IO | CA | ES |
---|---|---|---|---|---|---|---|
Customer orientation | |||||||
New product ideas are derived from market | 0.833 | − 0.650 | − 0.463 | − 0.543 | − 0.527 | − 0.408 | − 0.430 |
Our new products should offer superior value to customers | 0.801 | − 0.577 | − 0.531 | − 0.495 | − 0.461 | − 0.355 | − 0.437 |
We develop new products that are responsive to the customer needs | 0.807 | − 0.577 | − 0.610 | − 0.558 | − 0.576 | − 0.474 | − 0.531 |
We actively seek market information to enhance our understanding of customer’ needs | 0.792 | − 0.627 | − 0.476 | − 0.450 | − 0.461 | − 0.405 | − 0.342 |
Competitor orientation | |||||||
We respond rapidly to competitive actions that threaten us | − 0.631 | 0.883 | 0.447 | 0.550 | 0.520 | 0.417 | 0.439 |
We target customers and customer group in which we have or can develop a competitive advantage | − 0.683 | 0.859 | 0.523 | 0.540 | 0.493 | 0.510 | 0.486 |
Top management regularly discusses competitors’ strength and strategies | − 0.664 | 0.898 | 0.479 | 0.544 | 0.559 | 0.487 | 0.447 |
Technology orientation | |||||||
We build upon proven technological breakthroughs made by other firms | − 0.628 | 0.623 | 0.705 | 0.572 | 0.548 | 0.481 | 0.456 |
We emphasise technological superiority to differentiate our new products | − 0.449 | 0.335 | 0.851 | 0.542 | 0.587 | 0.525 | 0.527 |
We strive to achieve technological leadership in the market we compete | − 0.457 | 0.328 | 0.833 | 0.549 | 0.583 | 0.566 | 0.537 |
We aggressively adopt new technologies in their early phrases of introduction | − 0.490 | 0.450 | 0.706 | 0.594 | 0.541 | 0.551 | 0.455 |
Network orientation | |||||||
The relationship of our halal SMEs in network are reciprocated | − 0.441 | 0.443 | 0.533 | 0.789 | 0.504 | 0.506 | 0.487 |
The relationship of our halal SMEs in network are strong | − 0.463 | 0.407 | 0.666 | 0.754 | 0.572 | 0.495 | 0.570 |
There is information exchange between our halal SMEs and the network entities | − 0.570 | 0.590 | 0.557 | 0.831 | 0.635 | 0.574 | 0.556 |
There is materials exchange between our halal SMEs and the network entities | − 0.521 | 0.474 | 0.506 | 0.804 | 0.615 | 0.489 | 0.498 |
Our halal SME uses the tangible resources (e.g., human, financial) of other entities Of halal SMEs of organisational network of inter-organisational networks | − 0.542 | 0.545 | 0.644 | 0.827 | 0.694 | 0.658 | 0.496 |
Innovation orientation | |||||||
We actively search for innovative ideas for novel products and services | − 0.529 | 0.464 | 0.624 | 0.722 | 0.787 | 0.628 | 0.582 |
We constantly refine and develop our product and service portfolio | − 0.484 | 0.497 | 0.627 | 0.643 | 0.876 | 0.681 | 0.640 |
We are able to initiate fast and cross- functional implantation of innovation | − 0.521 | 0.503 | 0.604 | 0.661 | 0.894 | 0.642 | 0.740 |
All our personal is encourage to participate in developing novel product and service ideas | − 0.608 | 0.549 | 0.608 | 0.538 | 0.819 | 0.614 | 0.610 |
Competitive advantage | |||||||
Our halal products are difficult for competitors to copy | − 0.325 | 0.368 | 0.567 | 0.514 | 0.569 | 0.787 | 0.501 |
Our response to competitive moves in the marketplace in good | − 0.424 | 0.456 | 0.588 | 0.567 | 0.659 | 0.848 | 0.546 |
Our ability to track change in customer needs and wants is good | − 0.298 | 0.382 | 0.521 | 0.497 | 0.568 | 0.832 | 0.520 |
We are quickly to respond to customer complaints | − 0.455 | 0.455 | 0.582 | 0.602 | 0.658 | 0.816 | 0.519 |
Our halal product designs are unique | − 0.463 | 0.489 | 0.547 | 0.587 | 0.636 | 0.816 | 0.594 |
Our halal products have a significant advantage over those of our competitors | − 0.413 | 0.446 | 0.564 | 0.560 | 0.588 | 0.835 | 0.544 |
We make effort for halal product changes to overcome customers dissatisfaction with exiting halal products | − 0.495 | 0.437 | 0.503 | 0.540 | 0.600 | 0.708 | 0.672 |
Economic sustainability | |||||||
Our halal SMEs’ sustainable business practice improves cost efficiency | − 0.542 | 0.537 | 0.580 | 0.614 | 0.707 | 0.630 | 0.845 |
Our halal SMEs’ sustainable business practice contributes positively to other aspects of halal SMEs’ business operations | − 0.511 | 0.476 | 0.572 | 0.551 | 0.640 | 0.617 | 0.901 |
Our halal SMEs’ sustainable business practices require that all direct business partners are engaged in such in such practices | − 0.489 | 0.476 | 0.566 | 0.565 | 0.705 | 0.611 | 0.878 |
Our halal SMEs’ sustainable business practices are derived from corporate polices | − 0.386 | 0.388 | 0.494 | 0.532 | 0.598 | 0.552 | 0.841 |
Our halal SMEs’ sustainable business practices are based on long-term business perspectives | − 0.376 | 0.336 | 0.508 | 0.503 | 0.597 | 0.548 | 0.809 |