A Systems View Across Time and Space
1. Customer insights, tailoring and satisfaction | Amit and Zott (2012); Dehning and Richardson (2002); Dedrick et al., (2003); Iansiti and Lakhani (2020); Kim (2021); Payne & Frow, 2005); Schryen (2013); Sjödin et al., (2021); Stringfellow et al., (2004) |
2. Digital business process enhancements | |
3. Data competencies and analytics | |
4. Intangible assets | Dedrick et al., (2003); Schryen (2013); van der Aalst and et al., (2018) |
5. Workforce capital | Acemoglu and Restrepo (2019); Agostinelli et al., (2020); van der Aalst et al., (2018); Willcocks et al., (2015) |
6. Increasing coordination and productivity | Amit and Zott (2001); Iansiti and Lakhani (2020); Visnjic et al., (2017) |
7. Performance/financial returns | Amit and Zott (2001); Dedrick et al., (2003); Dehning and Richardson (2002); Kim (2021); Schryen (2013); Teece (2010); van der Aalst et al., (2018) |
8. Environmental and societal values | Anderson and Kupp (2008); Bocken et al., (2013); Boons et al., (2013); Evans et al., (2017); Kim (2021); Sanchez and Ricart (2010); Yang et al., (2014) |
9. Sustainable competitive advantage | Casadesus-Masanell and Zhu (2013); Kim (2021); Mitchell and Coles (2003); Morris et al., (2005); Yang et al., (2014) |
10. a) Creates value    b) Co-creating value | Amit and Zott (2001); Aspara et al., (2013); Casadesus-Masanell and Zhu (2013); Chesbrough (2010); Kim (2021); Magretta (2002); Teece, 2010); Visnjic et al., (2017); Paschou et al., (2020) |