Table 1 Signs of complacency (a thought and a feeling of own behavior) (Kotter, 1996, 2008)

Previous successful projects

Blaming and arrogance “problems are over there” (lack of responsibility)

Postponement of critical issues

Cyclical jokes undermining important discussions

Contentment/self-satisfaction (content with the status quo)

Playing it safe: continue with the norms of the past/what one is used to

Afraid of personal consequences of change

Internal focus: looking inward and not outward (e.g., willingness to cooperate, miss what is essential for prosperity)

Not acknowledging threats/opportunities (“you worry too much”)

Complacency is not recognized by the complacent individual/sees oneself as rational

Lack of competence