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A Systems View Across Time and Space

Table 3 Characteristics of participants

From: The effect of relationship marketing towards switching barrier, customer satisfaction, and customer trust on bank customers

No.

Information

Number of participants

Percentage (%)

1

Nonlegality of licensing producers

91

62.21

Legality of licensing producers

50

37.79

2

Business duration is less than 1 year

60

42.43

Business duration is more than 1 year

81

57.57

3

Employees fewer than 5 people

123

87.08

Employees more than 5 people

18

12.92

4

Product variants produced between 1 to 5 kinds of the product

76

54.24

Product variants produced more than 5 kinds of the product

65

45.76