A Systems View Across Time and Space
Customer satisfactiona | B | Std. Error | Wald | df | Sig. | Exp(B) |
---|---|---|---|---|---|---|
Dissatisfied | Â | Â | Â | Â | Â | Â |
 Intercept | 4.451 | 1.515 | 8.632 | 1 | .003 |  |
 [RSP = 1] | − 1.415 | 1.428 | .981 | 1 | .322 | .243 |
 [RSP = 2] | − 22.467 | 5270.202 | .000 | 1 | .997 | 1.749E−010 |
 [RSP = 3] | 0c |  |  | 0 |  |  |
 [RLB = 1] | − 1.920 | 1.524 | 1.588 | 1 | .208 | .147 |
 [RLB = 2] | − 4.593 | 1.724 | 7.099 | 1 | .008 | .010 |
 [RLB = 3] | 0c |  |  | 0 |  |  |
 [SAP = 1] | 4.167 | 2.005 | 4.321 | 1 | .038 | 64.511 |
 [SAP = 2] | .051 | 11,325.423 | .000 | 1 | 1.000 | 1.053 |
 [SAP = 3] | 0c |  |  | 0 |  |  |
 [SAV = 1] | 1.328 | 1.443 | .847 | 1 | .357 | 3.775 |
 [SAV = 2] | − 20.298 | 7085.216 | .000 | 1 | .998 | 1.530E−009 |
 [SAV = 3] | 0c |  |  | 0 |  |  |
 [ETU = 1] | − 1.487 | 1.301 | 1.306 | 1 | .253 | .226 |
 [ETU = 2] | − .683 | 1.872 | .133 | 1 | .715 | .505 |
 [ETU = 3] | 0c |  |  | 0 |  |  |
 [SPD = 1] | − 2.521 | 1.352 | 3.476 | 1 | .062 | .080 |
 [SPD = 2] | 16.184 | .849 | 363.788 | 1 | .000 | 10,681,052.047 |
 [SPD = 3] | 0c |  |  | 0 |  |  |
 [CON = 1] | 1.207 | 1.391 | .754 | 1 | .385 | 3.345 |
 [CON = 2] | 19.748 | .690 | 818.738 | 1 | .000 | 377,122,911.722 |
 [CON = 3] | 0c |  |  | 0 |  |  |
 [SRC = 1] | − 1.195 | 1.350 | .784 | 1 | .376 | .303 |
 [SRC = 2] | .106 | 1.465 | .005 | 1 | .942 | 1.112 |
 [SRC = 3] | 0c |  |  | 0 |  |  |
Satisfied | Â | Â | Â | Â | Â | Â |
 Intercept | 6.728 | 1.483 | 20.574 | 1 | .000 |  |
 [RSP = 1] | − 1.219 | 1.310 | .866 | 1 | .352 | .296 |
 [RSP = 2] | − 3.320 | 1.205 | 7.591 | 1 | .006 | .036 |
 [RSP = 3] | 0c |  |  | 0 |  |  |
 [RLB = 1] | − 2.517 | 1.366 | 3.393 | 1 | .065 | .081 |
 [RLB = 2] | − 3.446 | 1.319 | 6.824 | 1 | .009 | .032 |
 [RLB = 3] | 0c |  |  | 0 |  |  |
 [SAP = 1] | 2.702 | 1.786 | 2.290 | 1 | .130 | 14.915 |
 [SAP = 2] | 18.475 | 7725.687 | .000 | 1 | .998 | 105,628,696.804 |
 [SAP = 3] | 0c |  |  | 0 |  |  |
 [SAV = 1] | .907 | 1.303 | .485 | 1 | .486 | 2.478 |
 [SAV = 2] | − 1.135 | 1.758 | .417 | 1 | .519 | .322 |
 [SAV = 3] | 0c |  |  | 0 |  |  |
 [ETU = 1] | − 1.402 | 1.160 | 1.461 | 1 | .227 | .246 |
 [ETU = 2] | − 1.321 | 1.708 | .599 | 1 | .439 | .267 |
 [ETU = 3] | 0c |  |  | 0 |  |  |
 [SPD = 1] | − 2.052 | 1.150 | 3.181 | 1 | .074 | .129 |
 [SPD = 2] | 16.578 | .000 |  | 1 |  | 15,839,362.081 |
 [SPD = 3] | 0c |  |  | 0 |  |  |
 [CON = 1] | 1.193 | 1.270 | .882 | 1 | .348 | 3.297 |
 [CON = 2] | 19.057 | .000 |  | 1 |  | 189,023,036.027 |
 [CON = 3] | 0c |  |  | 0 |  |  |
 [SRC = 1] | − 1.182 | 1.208 | .958 | 1 | .328 | .307 |
 [SRC = 2] | − .145 | 1.349 | .012 | 1 | .914 | .865 |
 [SRC = 3] | 0c |  |  | 0 |  |  |