A Systems View Across Time and Space
Table 1 Reliability test
From: Customer satisfaction in the digital era: evidence from Islamic banking
|  | Number of items | Cronbach’s alpha |
|---|---|---|
The overall model | 28 | 0,948 |
Compliance dimension | 4 | 0,815 |
Assurance dimension | 4 | 0,826 |
Reliability dimension | 5 | 0,896 |
Tangibles dimension | 3 | 0,835 |
Empathy dimension | 4 | 0,761 |
Responsiveness dimension | 4 | 0,899 |
Digitalization dimension | 4 | 0,825 |