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Table 1 Reliability test

From: Customer satisfaction in the digital era: evidence from Islamic banking

  Number of items Cronbach’s alpha
The overall model 28 0,948
Compliance dimension 4 0,815
Assurance dimension 4 0,826
Reliability dimension 5 0,896
Tangibles dimension 3 0,835
Empathy dimension 4 0,761
Responsiveness dimension 4 0,899
Digitalization dimension 4 0,825