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Table 6 Factors, factor loadings, and reliabilities for satisfaction construct

From: Customer satisfaction in the digital era: evidence from Islamic banking

Extracted factor г σ² Vp α Deleted Items
Satisfaction   70,13 2,80 0,841  
Did you recommend your bank to your friends and family members? 0,90  
Your overall satisfaction with your bank's’ services? 0,821  
Did you have the intention to switch to another bank in the future? 0,716  
Did you have the intention to purchase other services or products from your bank? 0,665