Table 6 Factors, factor loadings, and reliabilities for satisfaction construct
From: Customer satisfaction in the digital era: evidence from Islamic banking
| Extracted factor | г | σ² | Vp | α | Deleted Items |
|---|---|---|---|---|---|
| Satisfaction | 70,13 | 2,80 | 0,841 | ||
| Did you recommend your bank to your friends and family members? | 0,90 | ||||
| Your overall satisfaction with your bank's’ services? | 0,821 | ||||
| Did you have the intention to switch to another bank in the future? | 0,716 | ||||
| Did you have the intention to purchase other services or products from your bank? | 0,665 | ||||