Table 7 Financial inclusion

1. I find it easy to make payments to my service providers.

4.23

.839

2. I have easy access to an automatic teller machine (ATM).

4.21

.865

3. I find it switching from one bank to the other.

4.21

.909

4. I find it easy to make deposits with my financial providers.

4.19

.796

5. I find it cheap to operate a mobile money account.

4.11

.955

6. My financial service providers are supervised by a superior bank.

4.08

.848

7. I find it cheap to operate a bank account.

4.06

.926

8. I find it easy to transfer money via my mobile phone.

4.01

.906

9. My financial service providers serve me with respect and dignity.

3.94

.896

10. I find it easy using the available financial services.

2.53

1.342

Average

3.96

0.928