Enhancing financial performance of the banks: the role of customer response and operations management

Journal of Innovation and Entrepreneurship

A Systems View Across Time and Space

Table 5 Rotated factor for financial performance

Items no:	Component
We have succeeded in increasing our sales over the last 5 years	0.847
We have improved our profits over the last 5 years	0.912
We have managed to increase our market share over the last 5 years	0.845
Our market experience has helped us achieve our strategic objectives	0.808
The company's knowledge of the markets helped it achieve its strategic objectives	0.855
We have managed to achieve saturation in the last 5 years	0.844
Total Variance Explained	72.670
Kaiser–Meyer–Olkin(KMO)	0.916
Bartlett's Test of Sphericity	227.484

Factor analysis on financial performance exploratory factor analysis was done on variable financial performance, six points were involved in the procedure and all of the components were loaded into a single component. The total variance explained by these aspects has 72.670, besides the KMO was 0.916 the upper component accounted 0.912 (We have improved our profits over the last 5 years