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Journal of Innovation and Entrepreneurship

A Systems View Across Time and Space

Table 8 Effect of satisfaction on customer loyalty

From: Examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation

Customer loyalty

B

Std. Error

Wald

df

Sig.

Exp(B)

Less loyal

      

 Intercept

− 2.427

.214

128.571

1

.000

 

 [CST = 1]

5.572

.928

36.051

1

.000

262.877

 [CST = 2]

1681.281

.000

 

1

 

.b

 [CST = 3]

0c

  

0

  

Loyal

      

 Intercept

− 3.373

.335

101.463

1

.000

 

 [CST = 1]

− .461

6.086

.006

1

.940

.631

 [CST = 2]

− 1351.288

.000

 

1

 

.000

 [CST = 3]

0c

  

0

  
  1. Source Own survey (2022). Note: b indicates the floating-point overflow occurred while computing the statistic. c describes the reference category of the dummy variable
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