A Systems View Across Time and Space
Table 2 Operational definitions of construct variables
Variable | Operational definitions | References |
|---|---|---|
Performance expectancy | The level of perceived influence of using Alodokter telemedicine services in achieving the expected goals | (Byun & Park, 2021; Kalinić et al., 2019; Lee et al., 2021; Venkatesh et al., 2003, 2012) |
Effort expectancy | The level of perceived ease of use of Alodokter telemedicine services | (Byun & Park, 2021; Kalinić et al., 2019; Lee et al., 2021; Venkatesh et al., 2003, 2012) |
Social influence | The level of perception of how much an individual feels that others, whom they consider important, believe they should use Alodokter telemedicine services | (Byun & Park, 2021; Kalinić et al., 2019; Lee et al., 2021; Venkatesh et al., 2012) |
Price value | The level of satisfaction in using Alodokter telemedicine services compared to the price to be paid | (Byun & Park, 2021; Kalinić et al., 2019; Venkatesh et al., 2012) |
User satisfaction | Feelings of pleasure or disappointment regarding the comparison between expectations and performance outcomes of Alodokter telemedicine services | |
Behavioral intention | Intention or plan to use Alodokter telemedicine services currently or in the future | (Byun & Park, 2021; Lee et al., 2021; Venkatesh et al., 2003, 2012) |